Sample-Sized Products:

• Policy Update: Please be informed that returns of sample-sized products are not accepted. We encourage our customers to utilize these samples as a way to experience our products before committing to a full-sized purchase.

Full-Sized Bottle Returns:

• Return Window: Products are eligible for return within 30 days from the date of purchase.
• Usage Limit: To qualify for a return, the product usage must not exceed 5ml. This ensures that we can maintain a standard of quality for all our customers.
• Purchase Requirement: Only products that have been purchased directly from Generous Skin Care’s official outlets or website qualify for a return.

Non-Eligible Products:

• Source of Purchase: We are unable to accept returns or offer refunds for products bought through individual resellers or unauthorized distributors. This measure is in place to ensure the authenticity and quality of products returned under our policy.

Return Options:

For our esteemed customers choosing to return a product, we offer two convenient reimbursement methods:

1. Bank Transfer:
   • Processing Time: Please allow 7-10 working days for the transaction to be processed.
   • Delivery Charges: Customers are responsible for the delivery charges incurred during the return process.
2. Voucher:
   • Processing Time: Vouchers are processed swiftly within 1-3 working days, making this option a quick way to receive your reimbursement.
   • Delivery Charges: Opting for a voucher means that the delivery charges incurred for the return will be covered, providing an added benefit to this option.

Initiating a Return:

• Customer Service Contact: If you wish to return a product, please reach out to our dedicated customer service team within the allocated return window.
• Proof of Purchase: All returns must be accompanied by valid proof of purchase to ensure a smooth and efficient return process.

Conditions for Return:

• Original Packaging: All items must be returned in their original packaging to qualify for a refund or exchange.
• Usage Compliance: Returned items must adhere to the specified usage limit of not exceeding 5ml to ensure eligibility.
• Purchase Verification: GENEROUS Skin Care reserves the right to refuse returns for products that are not verified as purchased directly from us.

Our customer service team is eager to assist you with any queries or further clarification you might need regarding our return policy or any other concerns. We are here to support you at every step of your Generous Skin Care journey.

How to Contact Us:

• WhatsApp Assistance: For a prompt response and to initiate the return process, please contact us via WhatsApp at +923178046000. Our team is ready to guide you through the return process and ensure your satisfaction with our services.

Thank you for choosing Generous Skin Care. We look forward to continuing to serve you with premium skincare solutions and impeccable customer service.